Last updated:May 26th 2018
Vane Arms operates http://www.thevaneatlongnewton.com (the “Site“). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the public house, site and associated electronic communication and payment systems..
- what information we collect about you;
- how we use your information;
- who we share your information with;
- collection and use of Non-Personal Data;
- your rights regarding our use of your information;
- how long we keep your information; and
- how to contact us.
Information Collection And Use
We collect information that your browser sends whenever you visit our Site (“Log Data“).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this for the purposes of analysing how effective the site is at marketing the business and to improve the site and our services. By using the Site, you agree to the collection and use of information in accordance with this policy.
Reservation of Services
We collect personal information, which we receive from you when you make reservations to use our services, such as restaurant reservations and B and B bookings. This may be by using an on-line reservation system (eg “Quandoo”) via Facebook or the Site, by phone, email (email@example.com) , verbal or written request. It may include names, mailing and email addresses, phone numbers and service preferences (such as dietary requests).
This information will normally be stored in perpetuity in an on-line reservation system, which can only be accessed by trained and trusted Vane Arms employees.
We may use this information to contact you about your service requests or to contact you with marketing/promotional materials about our business. We will not pass the information onto third parties, except to new owners in the circumstance that the business is sold as a going concern.
If you pay for services via non-contactless use of debit or credit cards we will keep the merchant copies of the chip and pin transactions for the purposes of resolving any possible payment problems. The paper copies will be kept under lock and key for a minimum of 1 month (for the purpose of verifying payments), but no more than 6 months after which they will be physically destroyed.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
At any time you have the right to access what data is being held on you and to request its modification or removal, by contacting the Vane Arms Manager at the email address firstname.lastname@example.org)